From Adeel Sarwar, Chief Technology Officer, CareCloud.
Whether you’re looking for creative ways to cut costs, increase sales, or protect an already thin workforce from burnout, one thing is certain – healthcare executives suffer from data-induced decision paralysis.
In today’s data-centric care climate where analytics is paramount, companies are realizing the value of data-driven financial, clinical, and administrative decisions. But are leaders able to capitalize on the barrage of knowledge that is now available to them? And if so, what does data-driven, intelligent action look like?
Purpose-driven business intelligence provides companies with insights to improve or repair a specific business area or process. In this article, we’ll examine how a large national health organization used purpose-built smart business data to improve the health and morale of its employees.
First, they set a goal
By narrowing the view of employees’ health and wellness data, the large national health organization used smart analytics to set a hyper-focused mission: to increase employee participation in their on-site clinic and health services.
With so much data on hand, it’s easy to get overwhelmed. By focusing on one organizational element, you will be better able to dig deeper, spot trends, and create a plan of action.
Then they focused on manageable changes
Once the mission was established, the company did an in-depth study of its EHR data to better understand employee usage of the various health clinics and courses. Empowered by the numbers, the organization created a plan to improve participation in benefits and services that are least used by its employees.
As you work on your own organizational change, keep in mind that the data can surprise you. Trust the numbers and let them guide you in your decisions.
You have engaged your employees
To generate interest and motivate employees, the company decided to introduce a points-based scorecard system that rewards employees for logging activities in various health clinics and services. This system encouraged employees to leverage on-site courses and resources, and empowered managers to identify areas for improvement within programs with great impact.
Organizational changes can be challenging, which is why leadership and employee engagement are critical. To do this, communicate your plan, inform and train new processes and then set parameters that ensure that everyone remains responsible and committed.
And finally, they built a habit
It is never enough to “set and forget” which is why the company created a dashboard to evaluate the quarterly scorecard results. This data gave the organization an insight into how its benefits and services were received over time. Armed with this new understanding, the organization set out to identify and maintain the worst-attended services.
Make it a habit to monitor your data regularly. Whether weekly, monthly, or quarterly, let the frequency determine the changes you make and the effects you tracked. The only way to measure your success is to find out where you have been and how far you have come.
By taking a focused approach to analyzing business data, this company was able to successfully identify a resource gap, create an appropriate plan of action, and measure its success over the weeks and months that followed. In addition to being successful in improving the physical and mental health of its employees, the company created a data-driven system to identify and reduce future attendance gaps. You, too, can use dedicated data to make financial and operational decisions for your company.
Thank You For Reading!